Privacy Policy

Goring Physiotherapy is committed to ongoing protection of your personal information and this privacy policy relates to our use of your personal information collected from you either in person, by letter, email, SMS or phone.

"Personal Information" means any information/data that is capable of identifying you.

"We" means Goring Physiotherapy and Sports Injury Clinic (Data Controllers).

We collect and process data because we have a legal obligation to do so.

Ensuring it is up to date, relevant and held securely for the amount of time necessary has always been and will remain our top priority.

What Information we collect and when

We collect and process information when you phone the clinic to make an enquiry or appointment, when you email us, and when you attend the clinic in person. We also receive communications from multidisciplinary professionals involved in your care.

At the point of enquiry or booking we may ask you for:

  • Your name
  • Your date of birth
  • Your address
  • Contact numbers; landline, mobile or both
  • Your email address

When you attend the clinic for your initial appointment, we will ask you to complete or update a patient information form, having read our Privacy Summary.

At assessment and subsequent treatment we will also ask you for "sensitive data", which will include:

  • Your current health
  • Your previous health
  • Information regarding the condition you are seeking advice about
  • Activities you undertake
  • Your employment
  • Any medication you take

This information will be recorded alongside the findings of a physical examination.

How we use this information

We use paper records to hold personal and sensitive information relating to your episode of care which are stored securely.
This information is used to:

  • Provide a legal record of treatment and advice given to you
  • Provide accurate accounting information
  • Ensure continuity of care
  • Send you information relating to your treatment. This could include sending you exercises (we use a third party, PhysioTools) for this service
  • Communicate with you as necessary to provide a quality physiotherapy service

We may:

  • Pass information, with your permission, to other medical professionals who may be involved in your care. This may include GPs, Consultants, occupational health departments, insurance companies or other Health and Care Professionals
  • Use your information for quality feedback purposes
  • Use your information for audit purposes

We do not pass on your information for commercial purposes and we take all reasonable steps to ensure that our information is kept up to date and rectified if necessary. It is also your responsibility to inform us of any personal information changes.

How long we keep your information

We have a legal obligation to retain your clinical paper records for 8 years after the conclusion of treatment.

If the record relates to a child or young person the records must be kept until the patient's 25th birthday or eight years after death.

We may retain electronic records indefinitely for use if you return for another episode of care and for analytical purposes.

How we protect your information

We take appropriate organisational and technical security measures to protect the information against unauthorised disclosure or unlawful processing.

Our website contains links to external sites. These sites have their own privacy policies and we are not responsible for their content; you should check their privacy policy prior to submitting any personal information.

Your rights

You are entitled to a copy of the personal information we hold about you and to have any discrepancies rectified within the recommended time scales (excepting those of a valid medical opinion). You can do this by written request to the address at the start of this policy.

Disclosure of your information

We may pass information, with your permission, to other medical professionals or third parties who may be involved in your care. This may include GPs, Consultants, occupational health departments, insurance companies or other Health and Care Professionals.

This information may be passed on in the form of a written letter which is given to you. If this is the case, the letter becomes your responsibility and the protection of its contents becomes your responsibility.

If the information is transmitted by email, it will be password protected and we will take all reasonable precautions to transmit the information securely.

Changes to our Privacy Policy

This policy is subject to changes and all changes will be notified on our website. By using our services you are agreeing to be bound by this policy.

Any question regarding this policy and our privacy practices should be sent by email to or via other methods on our website contacts page

Updated May 2018 to comply with Data Protection Act 1998 and replacement legislation, General Data Protection Regulation (EU) GDPR 25.5.2018