Frequently Asked Questions

Q. How long is a treatment session?

A. Each session will normally last 30 minutes.

Q. How many treatments do I have to have?

A. There is no fixed course of treatment. Your needs will be assessed and discussed with you at your initial assessment.

Q. Do you treat people of all ages?

A. We do not treat children under the age of 3

Q. Why do you ask so many questions on my first visit?

A. It is important to take a thorough history of both your current condition and your general health as this information has a bearing on the way your Physiotherapist aims your treatment. Read more here.

Q. What do I wear?

A. Please wear comfortable, easily removable clothing as your Physiotherapist will need to examine the affected area. Your modesty will be respected at all times.

Q. Will I always see the same Physiotherapist?

A. It is our aim that you will always see the same person. However, there are occasions such as annual leave when it becomes necessary for you to see someone else. In this instance we would make sure the notes are passed on and that the Physiotherapists have spoken to each other about you to ensure continuity of care. It may also be that sometimes your Physiotherapist will ask a colleague to see you if your problem is such that a second opinion would be helpful. However, it is always possible to see a different Physiotherapist if you prefer. This can be arranged by speaking to our receptionist.

Q. Will I receive treatment in my first session?

A. It is very important to take a detailed history and carry out a physical examination on your first appointment in order to formulate a treatment plan. However, unless you have a very complicated medical history there is usually time for some treatment and advice during the first session. Read more here.

Q. Do you just treat sports injuries?

A. No, we treat many different conditions. Read more here.

Q. Do I have to pay each time I come?

A. No, we are happy to open an account for you, but we do offer a discount for paying each time. Read more here.

Q. Do you accept credit/debit cards?

A. No, at present we only accept cash, cheques or payments by internet banking.

Q. Are all Physiotherapists Chartered?

A. All the Physiotherapists in this clinic are Chartered. and registered with the Health and Care Professions Council.

Q. Do I need a doctor’s referral?

A. Not necessarily. If you are paying yourself you may phone us directly for an appointment. If you are using a health insurance company it is best to check the terms and conditions of your policy before attending to ensure you meet with their criteria and obtain any pre-authorisation required.

Q. What do I do if my health insurance carries an excess?

If your health insurance company advises us that they will not pay all or some of our invoice, (for excess, maximum benefit reached or cost share reasons) the payment of the outstanding balance will become your responsibility and we will write to you requesting payment.

Q. Do you take X-Rays?

A. No, but if your Physiotherapist thinks it is necessary we will contact your GP so that arrangements can be made.